Based on public reviews and response behavior.
75 reviews over 1,777 days (about 1.3 per month). Busiest month: 67% of reviews — one month dominates this sample. Languages: en 100%.
Waste Management average: score 67.1, rating 4.48 stars, reply rate 47.4%, over 99 ranked companies · benchmark 17 Oct 2026
Score
46.4
Industry average 67.1
20.7 below average
Rating
3.75
Industry average 4.48
0.73 below average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 36% negative
Covering January 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 75 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 99 ranked companies in Waste Management (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.398 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 46.4 sits in the bottom quarter of about 100 ranked Waste Management companies (25th percentile: 60, median: 70). The weakest topic and the reply rate are the two levers that move this score fastest.
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