Sir Gordon Bennett

General Retail & Marketplaces • United Kingdomsirgordonbennett.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+15.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#116of 359

Top 32% · Upper Half

#1 (best)#359 (worst)

#114Peer

#115Peer

#116This company

#117Peer

#118Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 12% negative

88%

positive

Positive88%
Neutral0%
Negative12%

Sentiment Balance

Covering February 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.2%

Product Quality

20.1%

Customer Support

14.8%

Response Speed

14.6%

Loyalty

10.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

88.8%

4★

4.0%

3★

1.3%

2★

0.8%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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