Simply Business US

Finance & Insurance • United Statessimplybusiness.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−7.0 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#278of 373

Top 75% · Mid Pack

#1 (best)#373 (worst)

#276Peer

#277Peer

#278This company

#279Peer

#280Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 24% negative

76%

positive

Positive76%
Neutral1%
Negative24%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

22.7%

Customer Support

21.0%

Response Speed

15.3%

Pricing

10.8%

Product Quality

10.6%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 4.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

87.5%

4★

3.5%

3★

1.5%

2★

0.8%

1★

6.7%

Based on 600 analyzed reviews. Sentiment is slipping: 82.3% of reviews in the last three months were positive, compared with 91.6% in the three months before that.

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