General Retail & Marketplaces • United Kingdomsimoncharles.com
Review data last updated .
Based on public reviews and response behavior.
819 days of reviews, with a sparse monthly review flow. Busiest month: 13% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 64.1, rating 4.25 stars, reply rate 36.2%, over 2,516 ranked companies · benchmark 4 Nov 2026
Score
26.0
Industry average 64.1
38.1 below average
Rating
1.70
Industry average 4.25
2.55 below average
Reply rate
—
Industry average 36.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 73% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,516 ranked companies in General Retail & Marketplaces (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.370 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.287). Review the worst months in the trend data to identify specific operational or product issues.
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