Customereye

shopia.ai

Software & Web Servicesshopia.ai

Review data last updated .

Based on public reviews and response behavior.

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78 reviews over 1,528 days (about 1.6 per month). Busiest month: 21% of reviews. Languages: en 91%, pt 8%, fr 1%.

Overall Score

60/100
4.76 ★ average rating · 78 reviews
60/100 from 78 reviews over 6 months, limited confidence.

Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026

Score

60.3

Industry average 60.7

0.4 below average

Rating

4.76

Industry average 4.06

0.70 above average

Reply rate

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Industry average 34.1%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1699of 3306 ranked in Software & Web Services
Top 51% · Mid Pack
#1 (best)#3306 (worst)
#1697Peer
#1698Peer
#1699This company
#1700Peer
#1701Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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