Customereye

Carpet & Tile Mart

Home & Living • United Statesshop.carpetmart.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 429 days (about 7.1 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

69/100
−22.2 vs. last month4.56 ★ average rating · 100 reviews
69/100 from 100 reviews over 14 months, moderate confidence.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

68.9

Industry average 67.9

1.0 above average

Rating

4.56

Industry average 4.44

0.12 above average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2764of 5448 ranked in Home & Living
Top 51% · Mid Packdown 1802 from last month
#1 (best)#5448 (worst)
#2762Peer
#2763Peer
#2764This company
#2765Peer
#2766Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering September 2026 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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