Customereye

Swiitch

Legal & Compliance • United Kingdomshoosmiths.com

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 81 days (about 74 per month). Busiest month: 43% of reviews. Languages: en 100%.

Overall Score

96/100
Short observation window (81 days)
+6.0 vs. last month4.95 ★ average rating · 197 reviews
96/100 from 197 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Legal & Compliance average: score 69.9, rating 4.51 stars, reply rate 50.2%, over 1,085 ranked companies · benchmark 31 Oct 2026

Score

95.5

Industry average 69.9

25.6 above average

Rating

4.95

Industry average 4.51

0.44 above average

Reply rate

—

Industry average 50.2%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#11of 1085 ranked in Legal & Compliance
Top 1% · Top Tierup 42 from last month
#1 (best)#1085 (worst)
#9Peer
#10Peer
#11This company
#12Peer
#13Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering August 2026 — 23 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Onboarding
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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