Customereye

ShipHero

Software & Web Services • United Statesshiphero.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

107 reviews over 3,134 days (about 1 per month). Busiest month: 11% of reviews. Languages: en 97%, es 1%, ro 1%.

Overall Score

79/100
4.58 ★ average rating · 107 reviews
79/100 from 107 reviews over 15 months, moderate confidence.

Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026

Score

78.8

Industry average 60.8

18.0 above average

Rating

4.58

Industry average 4.09

0.49 above average

Reply rate

—

Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#277of 2242 ranked in Software & Web Services
Top 12% · Top Tier
#1 (best)#2242 (worst)
#275Peer
#276Peer
#277This company
#278Peer
#279Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering January 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
Hidden
Response Speed
Hidden
Delivery Shipping
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Software & Web Services