Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
67% of reviews positive, 32% negative
Covering July 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Showing 1,058 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Problem Resolution, making up 5.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,088 analyzed reviews. Sentiment is slipping: 88.9% of reviews in the last three months were positive, compared with 95.2% in the three months before that.
