Based on public reviews and response behavior.
196 reviews over 49 days (about 122 per month). Busiest month: 94% of reviews — one month dominates this sample. Languages: es 85%, en 10%, de 2%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
10.2
Industry average 53.7
43.5 below average
Rating
1.12
Industry average 3.57
2.45 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
2% of reviews positive, 98% negative
Covering October 2026 — 185 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 2% of reviews in this period, with 98% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Reviews are mostly in Spanish
Share of theme mentions
Themes from the 196 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.643 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 10.2 sits in the bottom quarter of about 500 ranked Shipping & Delivery companies (25th percentile: 37, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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