Customereye

Sesame

Healthcare & Medical • United Statessesamecare.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

69/100
+13.5 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#63of 615
Top 10% · Top Tier
#1 (best)#615 (worst)
#61Peer
#62Peer
#63This company
#64Peer
#65Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
16.3%
Customer Support
15.7%
Loyalty
15.4%
Response Speed
14.6%
Onboarding
11.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • •Built from a negative-review share of 27.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.7%
4★
1.3%
3★
1.7%
2★
0.3%
1★
6.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.7% of reviews in the last three months were positive, compared with 93.6% in the three months before that.

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