Customereye

SelectQuote Life Insurance

Finance & Insurance • United Statesselectquote.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
4.53 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#109of 373
Top 29% · Upper Half
#1 (best)#373 (worst)
#107Peer
#108Peer
#109This company
#110Peer
#111Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering July 2026 — 77 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.2%
Onboarding
21.1%
Product Quality
13.9%
Communication
9.1%
Response Speed
9.0%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
77.5%
4
10.7%
3
4.0%
2
2.6%
1
5.2%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 90.1% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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