Based on public reviews and response behavior.
80 reviews over 2,971 days (about 0.8 per month). Busiest month: 15% of reviews. Languages: en 99%, de 1%.
Flight & Hotel Booking average: score 68.9, rating 4.40 stars, reply rate 43.8%, over 1,672 ranked companies · benchmark 24 Oct 2026
Score
76.1
Industry average 68.9
7.2 above average
Rating
4.50
Industry average 4.40
0.10 above average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 8% negative
Covering December 2018 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes extracted from 80 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,672 ranked companies in Flight & Hotel Booking (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 32 mentions with a sentiment score of 86.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
