Secret Benefits

Entertainment & Events • New Zealandsecretbenefits.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+16.7 vs. last month4.23 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#151of 322

Top 47% · Upper Half

#1 (best)#322 (worst)

#149Peer

#150Peer

#151This company

#152Peer

#153Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 18% negative

82%

positive

Positive82%
Neutral0%
Negative18%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.0%

Loyalty

16.5%

Pricing

15.2%

Product Quality

14.2%

Communication

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 17.3% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

72.0%

4★

9.2%

3★

1.8%

2★

3.5%

1★

13.5%

Based on 600 analyzed reviews. Sentiment is slipping: 21.4% of reviews in the last three months were positive, compared with 34.4% in the three months before that.

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