Customereye

Chriselli

Entertainment & Events • United Stateswww.chriselli.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#153of 322
Top 48% · Upper Half
#1 (best)#322 (worst)
#151Peer
#152Peer
#153This company
#154Peer
#155Peer

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering January 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 548 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.0%
Product Quality
15.6%
Response Speed
14.4%
Customer Support
12.8%
Loyalty
12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
84.0%
4
6.2%
3
1.2%
2
1.8%
1
6.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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