ScratchMonkeys

Hobbies & Arts • United Statesscratchmonkeys.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+12.6 vs. last month4.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#433of 467

Top 93% · Bottom Tier

#1 (best)#467 (worst)

#431Peer

#432Peer

#433This company

#434Peer

#435Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

19.6%

Onboarding

14.2%

Loyalty

13.6%

Customer Support

11.7%

Product Quality

9.7%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.2%

4★

5.2%

3★

2.8%

2★

0.8%

1★

14.0%

Based on 600 analyzed reviews. Sentiment is slipping: 88.5% of reviews in the last three months were positive, compared with 97.2% in the three months before that.

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