Scottish Fuels

Energy & Utilities • United Kingdomscottishfuels.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+1.3 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#28of 36

Top 78% · Bottom Tier

#1 (best)#36 (worst)

#26Peer

#27Peer

#28This company

#29Peer

#30Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 28% negative

69%

positive

Positive69%
Neutral3%
Negative28%

Sentiment Balance

Covering November 2024 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.9%

Customer Support

22.5%

Response Speed

11.7%

Product Quality

9.0%

Loyalty

8.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 43.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

85.2%

4★

7.5%

3★

2.5%

2★

2.8%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is slipping: 91.0% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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