ScanCafe

Professional Services • United Statesscancafe.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#282of 517

Top 55% · Mid Pack

#1 (best)#517 (worst)

#280Peer

#281Peer

#282This company

#283Peer

#284Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative14%

Sentiment Balance

Covering July 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 574 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.9%

Customer Support

16.2%

Loyalty

15.2%

Onboarding

9.1%

Delivery Shipping

8.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 22.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.8%

4★

9.2%

3★

3.3%

2★

2.8%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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