Sage

Software & Web Services • United Kingdomsage.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+4.1 vs. last month3.94 ★ average rating · 1,161 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#193of 363

Top 53% · Mid Pack

#1 (best)#363 (worst)

#191Peer

#192Peer

#193This company

#194Peer

#195Peer

Overall Customer Sentiment

Mid Pack

65% of reviews positive, 34% negative

65%

positive

Positive65%
Neutral2%
Negative34%

Sentiment Balance

Covering July 2026 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,135 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.3%

Problem Resolution

13.7%

Product Quality

13.4%

Loyalty

13.0%

Onboarding

12.6%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 33.5% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.5%

4★

10.2%

3★

1.3%

2★

2.8%

1★

21.2%

Based on 1,161 analyzed reviews. Sentiment is slipping: 32.0% of reviews in the last three months were positive, compared with 45.2% in the three months before that.

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