Customereye

Run North West

Sports & Fitness • United Kingdomrunnorthwest.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

57/100
+4.8 vs. last month4.98 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#67of 174
Top 39% · Upper Half
#1 (best)#174 (worst)
#65Peer
#66Peer
#67This company
#68Peer
#69Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 8% negative

90%
positive
  • Positive90%
  • Neutral2%
  • Negative8%

Sentiment Balance

Covering November 2024 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 4% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.7%
Customer Support
18.1%
Response Speed
17.2%
Product Quality
16.9%
Loyalty
12.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
99.0%
4
0.5%
3
0.3%
2
0.2%
1
0.0%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis