Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
83% of reviews positive, 15% negative
Covering September 2018 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Showing 991 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2018.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
