Customereye

rèphr

Beauty & Wellness • United Statesrephr.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

54/100
4.91 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#203of 351
Top 58% · Mid Pack
#1 (best)#351 (worst)
#201Peer
#202Peer
#203This company
#204Peer
#205Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 14% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.3%
Delivery Shipping
15.5%
Customer Support
12.9%
Response Speed
12.2%
Pricing
12.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100
4/100
signal score
  • Built from a negative-review share of 14.4% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.1%
4
5.4%
3
1.0%
2
0.0%
1
0.5%

Based on 998 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis