Repair Outlet

Appliances & Home Electronics • United Kingdomrepairoutlet.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−7.5 vs. last month4.07 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#159of 189

Top 84% · Bottom Tier

#1 (best)#189 (worst)

#157Peer

#158Peer

#159This company

#160Peer

#161Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering November 2024 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Product Quality

15.1%

Response Speed

14.1%

Customer Support

13.5%

Loyalty

9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

71.2%

4★

4.5%

3★

2.7%

2★

3.0%

1★

18.7%

Based on 600 analyzed reviews. Sentiment is slipping: 72.3% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

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