Based on public reviews and response behavior.
95 reviews over 1,394 days (about 2.1 per month). Busiest month: 14% of reviews. Languages: en 99%, es 1%.
Lending & Consumer Finance average: score 67.4, rating 4.40 stars, reply rate 44.1%, over 2,600 ranked companies · benchmark 22 Oct 2026
Score
74.5
Industry average 67.4
7.1 above average
Rating
3.41
Industry average 4.40
0.99 below average
Reply rate
—
Industry average 44.1%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 40% negative
Covering October 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 95 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,600 ranked companies in Lending & Consumer Finance (benchmark 22 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.339 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 98% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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