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Software & Web Services • United Statesrecordsfinder.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−4.0 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#232of 363

Top 64% · Mid Pack

#1 (best)#363 (worst)

#230Peer

#231Peer

#232This company

#233Peer

#234Peer

Overall Customer Sentiment

Mid Pack

68% of reviews positive, 30% negative

68%

positive

Positive68%
Neutral2%
Negative30%

Sentiment Balance

Covering October 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

37.4%

Product Quality

13.2%

Response Speed

10.7%

Problem Resolution

9.8%

Pricing

9.2%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

77.8%

4★

6.7%

3★

2.8%

2★

1.5%

1★

11.2%

Based on 600 analyzed reviews. Sentiment is improving: 93.0% of reviews in the last three months were positive, compared with 87.8% in the three months before that.

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