Customereye

Recoil Gunworks

Firearms & Tactical • United Statesrecoilgunworks.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Firearms & Tactical companies

#14of 61
Top 23% · Top Tier
#1 (best)#61 (worst)
#12Peer
#13Peer
#14This company
#15Peer
#16Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 25% negative

72%
positive
  • Positive72%
  • Neutral3%
  • Negative25%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 570 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.0%
Response Speed
17.9%
Product Quality
14.1%
Loyalty
12.1%
Pricing
11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100
61/100
signal score
  • Built from a negative-review share of 41.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.5%
4
3.7%
3
2.5%
2
1.0%
1
4.3%

Based on 600 analyzed reviews. Sentiment is slipping: 42.9% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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