Based on public reviews and response behavior.
998 reviews over 1,127 days (about 27 per month). Busiest month: 28% of reviews. Languages: en 88%, unknown 12%, fr 0%.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
70.1
Industry average 64.0
6.1 above average
Rating
3.34
Industry average 4.23
0.89 below average
Reply rate
—
Industry average 47.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 42% negative
Covering September 2026 — 139 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 37% negative and 1% neutral.
Share of theme mentions
Themes from the 998 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.105 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 78% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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