Based on public reviews and response behavior.
1,160 reviews over 1,213 days (about 29 per month). Busiest month: 11% of reviews. Languages: en 97%, fr 2%, unknown 1%.
Beauty & Wellness average: score 65.3, rating 4.27 stars, reply rate 40.5%, over 1,891 ranked companies · benchmark 1 Nov 2026
Score
67.8
Industry average 65.3
2.5 above average
Rating
4.11
Industry average 4.27
0.16 below average
Reply rate
—
Industry average 40.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 24% negative
Covering August 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Share of theme mentions
Themes from the 1,160 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,891 ranked companies in Beauty & Wellness (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 10% of reviews against an industry average of 40%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 793 mentions with a sentiment score of 85.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
