Customereye

QuickFile Accounting Software

Professional Services • United Kingdomquickfile.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+14.6 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#53of 517
Top 10% · Top Tier
#1 (best)#517 (worst)
#51Peer
#52Peer
#53This company
#54Peer
#55Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
28.6%
Response Speed
15.0%
Product Quality
13.0%
Loyalty
11.8%
Customer Support
11.5%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 15.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
82.3%
4
14.5%
3
2.0%
2
0.3%
1
0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.9% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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