Quadient UK Limited (Formerly Neopost UK Ltd)

Professional Services • United Kingdomquadient.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+48.3 vs. last month3.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#245of 517

Top 47% · Upper Half

#1 (best)#517 (worst)

#243Peer

#244Peer

#245This company

#246Peer

#247Peer

Overall Customer Sentiment

Above Average

57% of reviews positive, 40% negative

57%

positive

Positive57%
Neutral3%
Negative40%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.0%

Problem Resolution

15.0%

Communication

13.4%

Loyalty

11.2%

Response Speed

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 15.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 36.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

55.0%

4★

9.0%

3★

5.5%

2★

4.0%

1★

26.5%

Based on 600 analyzed reviews. Sentiment is slipping: 68.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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