PureVPN

Software & Web Services • British Virgin Islandspurevpn.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

−6.5 vs. last month3.37 ★ average rating · 2,239 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#122of 363

Top 34% · Upper Half

#1 (best)#363 (worst)

#120Peer

#121Peer

#122This company

#123Peer

#124Peer

Overall Customer Sentiment

Above Average

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral3%
Negative48%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,194 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.3%

Problem Resolution

15.7%

Product Quality

14.1%

Response Speed

12.8%

Loyalty

11.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 47.6% across this company's analyzed reviews.
•31 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

52.8%

4★

5.4%

3★

2.8%

2★

4.1%

1★

35.0%

Based on 2,239 analyzed reviews. Sentiment is improving: 54.8% of reviews in the last three months were positive, compared with 43.3% in the three months before that.

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