Protect Your Home - ADT Authorized Dealer

Home & Living • Indianapolisprotectyourhome.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

3.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#638of 675

Top 95% · Bottom Tier

#1 (best)#675 (worst)

#636Peer

#637Peer

#638This company

#639Peer

#640Peer

Overall Customer Sentiment

Below Average

51% of reviews positive, 47% negative

51%

positive

Positive51%
Neutral3%
Negative47%

Sentiment Balance

Covering May 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Pricing

16.2%

Loyalty

12.0%

Product Quality

11.9%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH88/100

88/100

signal score

•Built from a negative-review share of 53.0% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

35.2%

4★

10.2%

3★

13.0%

2★

11.3%

1★

30.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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