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Professional Services • United Statespromo.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−10.4 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#358of 517

Top 69% · Mid Pack

#1 (best)#517 (worst)

#356Peer

#357Peer

#358This company

#359Peer

#360Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral3%
Negative21%

Sentiment Balance

Covering October 2024 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 20% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Product Quality

18.1%

Response Speed

12.6%

Customer Support

12.1%

Loyalty

10.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100

4/100

signal score

•Built from a negative-review share of 14.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

82.8%

4★

8.8%

3★

3.2%

2★

1.5%

1★

3.7%

Based on 600 analyzed reviews. Sentiment is improving: 98.3% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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