Based on public reviews and response behavior.
600 reviews over 367 days (about 50 per month). Busiest month: 32% of reviews.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 24 Oct 2026
Score
59.9
Industry average 66.1
6.2 below average
Rating
3.87
Industry average 4.34
0.47 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 32% negative
Covering March 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 94% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Response Speed" is the strongest recurring theme in the reviews: 221 mentions with a sentiment score of 73.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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