Private Internet Access

Software & Web Services • United Statesprivateinternetaccess.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+4.0 vs. last month3.97 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#194of 363

Top 53% · Mid Pack

#1 (best)#363 (worst)

#192Peer

#193Peer

#194This company

#195Peer

#196Peer

Overall Customer Sentiment

Mid Pack

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 90 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

16.0%

Customer Support

13.7%

Problem Resolution

13.6%

Product Quality

13.6%

Communication

9.9%

Most feedback concerns Loyalty.

The most common complaint theme is Customer Support, making up 13.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

65.0%

4★

8.0%

3★

4.1%

2★

4.5%

1★

18.4%

Based on 1,100 analyzed reviews. Sentiment is holding steady: 69.4% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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