Software & Web Services • United Statesprivateinternetaccess.com
Review data last updated .
Based on public reviews and response behavior.
779 reviews over 157 days (about 151 per month). Busiest month: 25% of reviews. Languages: en 85%, unknown 14%, fr 0%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
59.0
Industry average 61.8
2.8 below average
Rating
3.64
Industry average 4.15
0.51 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 40% negative
Covering September 2026 — 102 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 47% of reviews in this period, with 51% negative and 2% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 779 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.139). Review the worst months in the trend data to identify specific operational or product issues.
"Product Quality" is the strongest recurring theme in the reviews: 154 mentions with a sentiment score of 73.05/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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