Prezzee UK

General Retail & Marketplaces • United Kingdomprezzee.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−7.7 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#205of 359

Top 57% · Mid Pack

#1 (best)#359 (worst)

#203Peer

#204Peer

#205This company

#206Peer

#207Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 23% negative and 8% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.3%

Problem Resolution

16.6%

Response Speed

14.7%

Product Quality

13.1%

Communication

10.5%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 27.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

85.5%

4★

3.0%

3★

1.8%

2★

0.7%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is slipping: 85.3% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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