Customereye

Prescription Doctor

Pharmacy & Online Medicine • United Kingdomprescriptiondoctor.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
−31.5 vs. last month4.44 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#52of 189
Top 28% · Upper Half
#1 (best)#189 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 47% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.4%
Customer Support
18.9%
Response Speed
18.7%
Product Quality
11.8%
Loyalty
8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 31.9% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
79.5%
4
5.8%
3
3.5%
2
1.5%
1
9.7%

Based on 601 analyzed reviews. Sentiment is holding steady: 90.5% of reviews in the last three months were positive, compared with 90.5% in the three months before that.

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