Customereye

Premier Vaping

Vaping & Smoking Alternatives • United Kingdompremiervaping.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
4.58 ★ average rating · 556 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#122of 173
Top 71% · Mid Pack
#1 (best)#173 (worst)
#120Peer
#121Peer
#122This company
#123Peer
#124Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 524 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.2%
Product Quality
17.6%
Customer Support
15.8%
Response Speed
14.1%
Loyalty
13.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 39.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
85.1%
4
3.8%
3
2.2%
2
2.3%
1
6.7%

Based on 556 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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