Premex Services

Healthcare & Medical • United Kingdompremexservices.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−19.9 vs. last month3.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#592of 615

Top 96% · Bottom Tier

#1 (best)#615 (worst)

#590Peer

#591Peer

#592This company

#593Peer

#594Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral2%
Negative48%

Sentiment Balance

Covering January 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.4%

Response Speed

16.6%

Product Quality

11.8%

Communication

11.4%

Loyalty

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 26.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 59.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

53.5%

4★

10.3%

3★

7.7%

2★

6.8%

1★

21.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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