Based on public reviews and response behavior.
Among fully-analyzed Professional Certification & Skills companies
52% of reviews positive, 46% negative
Covering September 2024 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 38% negative and 13% neutral.
Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 23.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 587 analyzed reviews. Sentiment is holding steady: 60.9% of reviews in the last three months were positive, compared with 63.4% in the three months before that.
