Based on public reviews and response behavior.
715 reviews over 5,146 days (about 4.2 per month). Busiest month: 37% of reviews. Languages: en 100%, es 0%, unknown 0%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,264 ranked companies · benchmark 24 Oct 2026
Score
34.7
Industry average 63.9
29.2 below average
Rating
3.11
Industry average 4.22
1.11 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
46% of reviews positive, 52% negative
Covering August 2026 — 250 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 52% negative and 5% neutral.
Share of theme mentions
Themes extracted from 715 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,264 ranked companies in Finance & Insurance (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.395 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 34.7 sits in the bottom quarter of about 3,300 ranked Finance & Insurance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99