Customereye

PMT Online

Hobbies & Arts • United Kingdompmtonline.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
+1.4 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#118of 467
Top 25% · Upper Half
#1 (best)#467 (worst)
#116Peer
#117Peer
#118This company
#119Peer
#120Peer

Overall Customer Sentiment

Above Average

78% of reviews positive, 20% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering November 2024 — 85 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.8%
Customer Support
15.1%
Product Quality
14.5%
Onboarding
14.3%
Response Speed
12.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
80.0%
4★
6.3%
3★
1.8%
2★
2.3%
1★
9.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.9% of reviews in the last three months were positive, compared with 89.4% in the three months before that.

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