Customereye

Eventim UK

Hobbies & Arts • United Stateseventim.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

38/100
3.32 ★ average rating · 675 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#456of 467
Top 98% · Bottom Tier
#1 (best)#467 (worst)
#454Peer
#455Peer
#456This company
#457Peer
#458Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative44%

Sentiment Balance

Covering June 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 624 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
16.2%
Pricing
14.2%
Customer Support
13.1%
Communication
10.6%
Product Quality
10.5%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 14.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100
77/100
signal score
  • •Built from a negative-review share of 44.4% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5★
44.7%
4★
10.2%
3★
7.1%
2★
7.9%
1★
30.1%

Based on 675 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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