Customereye

PlanetHoster

Software & Web Services • Canadaplanethoster.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

65/100
4.70 ★ average rating · 345 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#52of 363
Top 14% · Top Tier
#1 (best)#363 (worst)
#50Peer
#51Peer
#52This company
#53Peer
#54Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 320 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
31.7%
Product Quality
14.0%
Response Speed
13.2%
Loyalty
11.6%
Problem Resolution
9.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • •Built from a negative-review share of 44.3% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.0%
4★
6.7%
3★
0.6%
2★
0.9%
1★
4.9%

Based on 345 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 84.2% in the three months before that.

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