Customereye

Pilot Institute

Schools & Academic Education • United Statespilotinstitute.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
−0.9 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#171of 203
Top 84% · Bottom Tier
#1 (best)#203 (worst)
#169Peer
#170Peer
#171This company
#172Peer
#173Peer

Overall Customer Sentiment

Below Average

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative21%

Sentiment Balance

Covering September 2024 — 246 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 21% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
30.1%
Onboarding
23.3%
Customer Support
17.7%
Loyalty
10.7%
Pricing
6.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100
26/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
85.3%
4
11.5%
3
2.3%
2
0.2%
1
0.7%

Based on 600 analyzed reviews.

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