Based on public reviews and response behavior.
2,522 days of reviews, with a sparse monthly review flow. Busiest month: 41% of reviews. Languages: en 99%, unknown 1%.
These figures describe an earlier period, not the last 12 months.
Finance & Insurance average: score 63.8, rating 4.21 stars, reply rate 46.8%, over 2,825 ranked companies · benchmark 4 Nov 2026
Score
48.9
Industry average 63.8
14.9 below average
Rating
3.95
Industry average 4.21
0.26 below average
Reply rate
—
Industry average 46.8%
not measured
Not ranked
no reviews in the last 12 months
68% of reviews positive, 32% negative
Covering January 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,825 ranked companies in Finance & Insurance (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.175 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.139). Review the worst months in the trend data to identify specific operational or product issues.
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