Customereye

Personal Alarms from Age UK Trading

Healthcare & Medicalpersonalalarms.ageuk.org.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 78 days (about 78 per month). Busiest month: 77% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

69/100
Short observation window (78 days)
−18.0 vs. last month4.67 ★ average rating · 200 reviews
69/100 from 200 reviews over 3 months, limited confidence. trend not shown: window under six months. one month holds 77% of the reviews.

Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026

Score

68.6

Industry average 66.5

2.1 above average

Rating

4.67

Industry average 4.37

0.30 above average

Reply rate

—

Industry average 44.7%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#1409of 2990 ranked in Healthcare & Medical
Top 47% · Upper Halfdown 15 from last month
#1 (best)#2990 (worst)
#1407Peer
#1408Peer
#1409This company
#1410Peer
#1411Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering September 2026 — 22 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 41% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Onboarding
Hidden
Communication
Hidden
Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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