Perfectlens

Healthcare & Medical • Canadaperfectlens.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+3.7 vs. last month4.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#495of 615

Top 80% · Bottom Tier

#1 (best)#615 (worst)

#493Peer

#494Peer

#495This company

#496Peer

#497Peer

Overall Customer Sentiment

Below Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering October 2024 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 22% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.3%

Response Speed

18.6%

Product Quality

14.0%

Pricing

11.1%

Loyalty

8.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

81.7%

4★

6.2%

3★

2.7%

2★

2.7%

1★

6.8%

Based on 600 analyzed reviews. Sentiment is slipping: 86.5% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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