Based on public reviews and response behavior.
200 reviews over 233 days (about 26 per month). Busiest month: 24% of reviews. Languages: en 100%, de 1%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
81.8
Industry average 64.6
17.2 above average
Rating
4.18
Industry average 4.29
0.11 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 28% negative
Covering September 2026 — 33 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 39% negative and 0% neutral.
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.216 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 81.8 places the company in the top quarter of about 2,400 ranked General Retail & Marketplaces companies (75th percentile: 75). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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