Customereye

PDSA Pet Insurance

Finance & Insurance • United Kingdompdsa.org.uk%2Fpetinsurance

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 211 days (about 29 per month). Busiest month: 27% of reviews. Languages: en 100%.

Overall Score

70/100
−6.7 vs. last month4.62 ★ average rating · 200 reviews
70/100 from 200 reviews over 8 months, moderate confidence.

Finance & Insurance average: score 63.6, rating 4.19 stars, reply rate 46.7%, over 2,895 ranked companies · benchmark 2 Nov 2026

Score

69.9

Industry average 63.6

6.3 above average

Rating

4.62

Industry average 4.19

0.43 above average

Reply rate

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Industry average 46.7%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#1126of 2895 ranked in Finance & Insurance
Top 39% · Upper Halfdown 199 from last month
#1 (best)#2895 (worst)
#1124Peer
#1125Peer
#1126This company
#1127Peer
#1128Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Pricing
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Customer Support
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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